Shipping and Returns
All AIM9GT brand products are intended for Off Road Use Only and need to be installed by a professional certified Autobody with customization experience . See below for details. All other branded products carry their respective manufacturer warranty. We HIGHLY suggest a installer with Customization experience. DIYers take FULL RESPONSIBILITY taking matters into there own hands and we HIGHLY not suggest or recommended doing so.
You may return opened items within 30 days of delivery for a partial refund after inspection when returned back to the our facility a minimum 40% restocking fee is charged or more if there is damage to the product and considered not a resalable item, partial refund of 30% restocking after 30 days for non damaged items . Any opened items returned After 30 days is subject to inspection and a minimum 60% restocking fee is charged or more if there is damage to the product and considered not a resalable item, partial refund of 40% restocking after 30 days for non damaged items .
Items damage during shipping will need to produce a claim please send pictures via email we will prioritize your damage item as soon as possible with our shipper. Wrong items shipped will be covered 100% and a new item will be shipped out as soon as possible. If this is the case we apologize we strive and check each item 2 to 3 times before shipping out to avoid inconvenience. Customers cover their own return shipping UNLESS wrong item was sent. Our company will cover shipping costs to resend new item out. Shipping cost not refundable.
In the event we issue a full or partial refund you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world. ALL our Dealers are mainly drop ship service to expedite orders. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We will only ship to an address that is on file with the credit card. It can be either the Billing address or a Secondary / Alternate address. Orders that are paid via Paypal can only be shipped to the confirmed Paypal address.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Hand made to order items that are pre-paid will have a 60% cancellation fee of the total item(s).
Please also note that the shipping rates for many items we sell are weight-based and size alike. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Any multi part order will be shipped together when all parts are in stock.
Please inspect large freight items upon receiving and before signing! Any Damaged items need to be noted with the freight company as they will not be responsible for them once the items are signed for. We cannot be held accountable for this as the items require a signature upon delivery.
For Any questions please email or call in we are happy to help.
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